February 21, 2007
1005 Money Lane
Lindale, TX 76960
215 Real Deal Avenue
Tyler, TX 75702
(903)-657-8394
www.CompUSA.com
Mr. Buck Wheat:
I was very upset after reading your letter sent on February 1, 2007 about your problems with our computer system. I am truly sorry for this unfortunate incident.
As soon as your letter was received, I immediately requested that a program disk be made with the appropriate software that you need to perform your task. The disk should be sent to you in next 3-5 business days. If you would like, we can make arrangements for one of our trained technicians to visit and install the disk.
On the behalf of CompUSA, we would like to offer you a free 2 year warranty on your new computer because of the situation. We know that we can not do anything about the set back that this may have caused you, but we hope that this gift does some justification.
I hope that this incident does not ruin the relationship that you have established with our company. You are a faithful customer, and I hope that you continue to do business with us.
Sincerely,
Accommodation
Ricky Sherfield Jr., Sales Manager
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